A happy window and door customer in Banbury
We are always delighted when customers return to us again and again as it shows that they are happy with the work we have done. While we are based near to Chipping Norton, Banbury is our closest large town and we have gradually been building a good customer base there.
The first time we were contacted by our customer seeking double glazing in Banbury she had come across us on Facebook and was looking for a new front door. After discussing the options available and deciding on a composite door we referred her to the door designer on our website. This is a fabulous tool that enables our customers to design the style of door they would like, in the colour they want, with the door furniture and security features they require. They can then let us know the details of their door and we can get back to them with a quotation for supply and fitting. ‘L’ settled on a Chartwell green door in a 2 panel, I grill design. Greg then carried out a survey to get the exact size and check there were no challenges with the installation site.
‘L’ was so happy with finished product she shared a photograph on Facebook and gave this feedback. “Just thought I would share a photo of our new front door…Thank you!”
Then followed an enquiry for 2 replacement windows at front of the property and a repair to another window. Greg went to meet with ‘L’ and measure up, then a quote was sent via e mail. Once we got the go ahead Greg returned to carry out a full survey to obtain exact measurements so that the windows could be manufactured. We returned to fit the windows on a date agreed with ‘L’ who was so pleased that she left a 5-star review on our Facebook page “I had the pleasure of having these guys returning to replace a bedroom window on Monday. Thank you once again for a professional service. Great job, love the new extra opening windows, with the option of them opening out, so they can be cleaned easily on the outside. A+++++ ” She also kindly left this feedback for us on Checkatrade “Excellent service. Good communication from start to finish. High Standard to workmanship. Good quality windows. Very pleased.”
Earlier this week we received another Facebook message from the same customer enquiring about replacing a further window and Greg will be visiting soon to measure up and provide a quotation. While he is there he will take a look at a conservatory door that isn’t opening properly with a view to carrying out any repairs needed.